n8n workflow JSON

Catch support SLA breaches before they become escalations.

Automation workbench with workflow nodes, CRM records, inbox items, and spreadsheet rows

A small starter workflow for support operators who need a consistent SLA status, escalation owner, internal alert, and neutral response draft from ticket event data.

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$12 target price 4 nodes No private access included

Fit

Use this when ticket age checks are still manual.

The workflow gives you a predictable alert object that can be connected to the support desk, email, Slack, spreadsheet, or incident process your team already uses.

Support queues

Post ticket event data into the webhook and return a structured SLA risk response.

Escalation alerts

Send the output to Slack, Gmail, Help Scout, Zendesk, CRM notes, or Google Sheets.

Policy tuning

Use the sample payload to tune priority thresholds, SLA hours, owner assignment, and alert text.

Included

A small importable starter, not a locked-in support stack.

Workflow JSON

Webhook, Code, Set, and Respond to Webhook nodes in one importable file.

Sample payload

Test ticket data for checking breached, at-risk, and within-SLA states.

Setup notes

Field mapping and customization notes for your support desk or internal alerting path.