Synthetic workflow proof - Meta WhatsApp, Kommo, n8n
Route the message without letting the model invent the sale.
This working proof receives a WhatsApp event, extracts sales intent, matches only against an approved catalog, creates a replay-safe Kommo update, and hands financing or ambiguity to a salesperson.
- Catalog
- Exact source
- Pricing
- Deterministic
- Financing
- Human review
- Retries
- Idempotent
Routing and Kommo contract
Sales decision
not processedRun a synthetic conversation to see the catalog and handoff decision.
Customer reply draft
approval requiredKommo write contract
validated fields onlyA replay-safe update contract appears after validation.
Human handoff
0 itemsFinancing, ambiguity, and missing products stop here.
Event trace
replayable stepsProduction shape
The model interprets. Business systems decide.
- 01Verify
Validate Meta signature, event ID, phone identity, and webhook type.
- 02Normalize
Convert Portuguese text into a fixed intent and entity contract.
- 03Match
Resolve only approved product IDs, prices, availability, and media.
- 04Guard
Stop ambiguous products, financing promises, and unsupported claims.
- 05Update
Write the allowed stage, tags, source event, and catalog evidence to Kommo.
- 06Handoff
Route the lead and decision context to the correct salesperson or service team.
Fixed first phase
Prove one product line before scaling to every conversation.
A production sprint can connect buyer-owned Meta and Kommo accounts, one approved catalog source, one qualification path, one salesperson handoff, and replay tests. Financing policy, product claims, and broader rollout stay outside the first slice until accepted.