Order Story
Purchase, confirmation, fulfillment, delivery, customer contact, refund history, and dispute deadline in one readable sequence.
Ecommerce dispute response
Turn the dispute into a clean evidence packet.
Send the dispute reason, order details, delivery proof, customer messages, and store policy links. We organize the claim into an order timeline, evidence list, and response draft you can paste into Shopify, Stripe, PayPal, Square, or your processor portal.
What you receive
A response packet built around the dispute reason.
Response Draft
A clean merchant response that matches the dispute reason and points the reviewer to the strongest evidence first.
Evidence List
Screenshot, tracking, address, customer-message, policy, and usage-proof checklist with notes on what is missing.
How it works
Send the order. Get the packet.
1. Send materials
Dispute reason, order ID, deadline, tracking, messages, policies, and screenshots.
2. Packet built
We assemble the timeline, response draft, evidence checklist, and missing-proof list.
3. Submit in portal
You paste the response and upload the evidence through the processor account you already use.
Best fit
Useful when the deadline is close and the evidence is scattered.
Best for ecommerce merchants handling item-not-received, unauthorized, duplicate charge, service completed, subscription cancellation, or product-not-as-described disputes where the order history and customer messages already exist.
- One packet per dispute
- Same-day target when the brief is complete
- Processor-ready response draft
- Works with Shopify, Stripe, PayPal, Square, and marketplace portals
Start the packet
Send one dispute and the deadline.
Buy the packet for the fastest turnaround, or send the brief first for a quick fit check.
Ready to respond