Prepare safely
Confirm data rights, mask sensitive fields, document the sample schema, and define the first support use case.
Support LLM pilot
For support teams with buyer-authorized history, a defined use case, and acceptance questions. TinyOps compares a retrieval baseline with parameter-efficient fine-tuning before handing over one deployment-ready pilot.
Delivery plan
Confirm data rights, mask sensitive fields, document the sample schema, and define the first support use case.
Measure a retrieval baseline against PEFT fine-tuning with held-out product, refusal, voice, and escalation questions.
Deliver inference code, one support-system adapter, failure handling, operating notes, and a concise runbook.
Scope boundaries
Ready to test one use case