Define the dispatch object
Lock the customer, pickup, dropoff, timing, contact, notes, and status fields before adding more branches.
Make.com WhatsApp dispatch MVP
For taxi, delivery, field-service, or appointment teams using WhatsApp Business API, Make, Google Maps, OpenAI, Airtable, Postgres, or Twilio where the first MVP needs clean intake, address parsing, routing, and human review before live dispatch.
Operating plan
Lock the customer, pickup, dropoff, timing, contact, notes, and status fields before adding more branches.
Use OpenAI only for structured extraction, then route uncertain addresses, missing fields, and map lookup failures to human review.
Create the Make scenario, dispatch table updates, notifications, and run log needed for one real request path.
Related paths
Ready to start